Vacature Technical Service Representative

Our People Diversity and Inclusion

Technical Service Representative

Date: Feb 23, 2024

Location: Sassenheim, NL

Company: AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

Position Overview:

We are currently in search of a dedicated Technical Service Representative to to join our Sales team in the North-East region of the Netherlands. This role primarily focuses on providing essential technical support and training to our clientele, aiding in both the acquisition of new business and the retention of existing customers within the Automotive and Specialty Coatings Business Unit.

Key Responsibilities:

• Deliver comprehensive training sessions to customers, encompassing the proper usage and application techniques of company products, equipment, and associated documentation, both on-site and at our training facilities.
• Conduct product demonstrations, effectively transferring knowledge on AkzoNobel processes and offering technical troubleshooting assistance to customers.
• Perform technical scans and audits at specified customer locations to ensure optimal product utilization and address any technical issues proactively.
• Collaborate closely with allocated Sales Representatives, actively participating in crucial phases of the sales process with prospects.
• Take a proactive approach to prevent and resolve technical challenges encountered by existing customers.
• Assist in product testing and implementation, working in tandem with relevant departments to introduce new products and technologies to the market.
• Maintain accurate and up-to-date customer databases using CRM systems, ensuring all information regarding visits, products, and equipment is properly recorded.
• Coordinate with the technical department to address complex technical issues and handle customer claims, providing education on viable solutions.
• Support product development initiatives by offering guidance on prototype selection and assisting with test market execution.

Additional Responsibilities:

• Safeguard and maintain technical company equipment in compliance with safety standards and guidelines.
• Generate periodic progress reports, offering insights into market trends and suggesting improvements to our market approach.
• Collaborate with sales departments to implement sales strategies effectively, providing technical expertise during key stages of the sales process.
• Cultivate positive relationships with customers, contributing to the enhancement of the company's image and fostering long-term partnerships.
• Provide recommendations to upper management regarding training programs, assist in recruiting participants for technical courses, and ensure customer participation commitments.
• Adhere to corporate and site policies/procedures pertaining to personal conduct and HSE (Health, Safety, and Environment) standards at all times.

This position requires a meticulous individual with strong technical aptitude and exceptional communication skills. If you're passionate about providing technical solutions and delivering excellent customer service, we encourage you to apply and become a valuable member of our team.

AkzoNobel is committed to being a top employer, offering competitive benefits, a pension plan, and opportunities for education. Join us on our journey toward sustainability and personal growth. At a personal level, you will also benefit from:

• A competitive salary with an above-average number of annual holidays.

• Participation in the AkzoNobel pension plan.

• Travel expenses to and from work.

• Opportunities for education that will help you to grow beyond this role.

• Hybrid way of working.

More information and how to apply We welcome your online application via https://www.akzonobel.com/en/careers. Only online applications including resumes will be considered. If you have any questions, please contact , Talent Partner. E-mail

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self.

Functie:	technical service representative
Startdatum:	23-02-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met AKZO Nobel via onbekend of onbekend. Of bezoek hun website onbekend.