Vacature B2C Customer Service and Sales Support Employee

B2C Customer Service and Sales Support Employee in Warmond

B2C Customer service and Sales Support Employee



Uren per week:

32 - 40 Uren



B2C Customer service and Sales Support Employee

It's an amazing time to join as we are riding the wave of change. Rise to your potential and help us take our legacy into the future.

Are you a problem solver, with an eye for details and would you like to work for a worldwide Surf & Snow brand? Then we are looking for you!

B2C Customer service and Sales Support Employee

Full / part time - 32-40 hours per week

The Job:
As Customer Service and Sales Support Employee you will work in an international environment executing all operational and tactical support tasks for our E-Commerce Customers. You will manage inquiries, orders and complaints from customers.

Your Responsibilities

Executing and coordinating the customer order process, claims and returns with maximum accuracy, such that:

  • A continuous and efficient work flow process is ensured and maintained;
  • The status of open tickets is well monitored;
  • Customers are informed in a timely manner about irregularities in their order, according to KPI's set;
  • Problems, claims and complaints are solved in an early stadium;
  • Usage of Software like Zendesk - Shopify - It's Perfect - Payment programs
  • Other responsible departments are well informed about customer related issues;

Responds to customer and sales queries, such that:

  • Problems, claims and complaints are solved in a timely manner;
  • Online customers are ensured and satisfied.

Provides administrative support, such that:

  • The completeness of solving tickets is ensured;
  • The customer issues are raised and monitored;
  • The accuracy of de data is maintained one way of working is priority;
  • Reporting weekly on set KPI's (Ecom and Marketplaces )

Who are You?

  • 1-3 years of relevant professional experience in customer service;
  • Think and act on MBO level;
  • Excellent knowledge of Excel and knowledge of MS Office;
  • Excellent verbal and written communication skills in English, another language is a pre;
  • You're process minded, punctual, precise and detailed;
  • You take initiative and are a team player.

Who will you work for?

was founded in Northern California with one simple mission-to surf longer. Over seven decades later, that mission remains at the core of our brand, inseparable from the history of surf itself. Powered by ongoing innovation, we continue to reinvent the wetsuit-the original wetsuit, a game-changing invention-and design functional and versatile surf- and snow-gear and lifestyle apparel that enables our customers to enjoy their playground longer. As a brand created to enjoy nature, we see it as our responsibility to actively preserve it and contribute to a cleaner, more sustainable world.

Functie:service sales support employee
Salaris:onbekend – onbekend
Uren per week:32 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met O'Neill Europe via onbekend of onbekend. Of bezoek hun website onbekend.

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